FAQs - Coastal Carolina University
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Microsoft Teams


Frequently Asked Questions

What is the difference between a Team and a Channel?

A team is a collection of people, conversations, files, and tools – all in one place. Teams are made up of channels, which are the conversations you have with your teammates. Each channel is dedicated to a department, project or topic.

Channels are where the work gets done – where text, audio and video conversations open to the whole team happen, where files are shared and where apps are added.

While channel conversations are public, chats are just between you and someone else (or a group of people). Think of them like instant messages. Channels - are there to help keep Team conversations organized. A channel can be dedicated to specific topics, projects etc. To add a channel, select the more icon next to the team name and select Add channel. Note: you cannot create a sub-channel.

Each new channel created in a Team will show as a new folder for the specific Team. This is how Teams handles file sharing inside the channels. By default, every team will have a 'General' channel and folder.

Can Microsoft Teams be used to communicate with users on Skype for Business?

No. This is a limitation of Microsoft. Microsoft Team Chats and Channels do not communicate with Skype for Business users and it is the same vice versa.  Any users on Microsoft Teams should plan to communicate with users that have adopted and are using Microsoft Teams. Skype for Business users can only communicate with users on Skype for Business. We recommend departmental units switch from Skype for Business to Microsoft Teams.

Microsoft has announced that Skype will be dropped July 31, 2020. Within the next year, we will be working with Microsoft to make the complete transition. Until then, we will be utilizing both Skype and Microsoft Teams.

Is there a suggested naming convention for a new Team?

To help create a homogenous, structured environment, we recommend using the following naming convention when you create a Microsoft Teams team for a course: (course number_course section_semester) CSCI101_D3_FA19 or for a department: ITS_ProjectManagment. Team names will automatically have the prefix O365 added.

ITS reserves the right to disable any Team with a name that is deemed offensive by the CCU community, is used for harassment or threats, or adversely impacts the business operations of the University. An audit log of all created Teams and creators is recorded by the service and will be reviewed periodically.

How long can my Team be active?

Teams will need to be renewed annually; team owners will be notified for renewal instructions.

When do I want to create an additional Team?

If someone outside of your Team group is involved in a new project then create a new Team rather than adding them as a team member or trying to create a new channel (to add someone to a channel they have to be a Team member). Note: If you add someone to your existing Team they will have access to everything the rest of your Team members do.

Can I delete a Chat?

There are multiple places Chats can happen (at the top level, outside of Teams located in the Chat tab) and also there can be conversations within each Team. Top level chats cannot be deleted. However, chat postings can be deleted by the user within 24 hours of the post. After that they are permanently in the system.