Technology Governance at CCU
The Office of Information Technology Service's (ITS) mission is to provide emerging, reliable, and cost-effective technology resources and services to enhance student learning, improve teaching, and augment research and administrative functions at CCU. Influential and forward-thinking information technology (IT) governance is essential to the success of ITS and CCU. Additionally, IT governance aims to involve faculty, staff, students, and the IT community in the strategic planning and oversight of information technology decisions impacting CCU. This shared oversight ensures the non-redundancy and compatibility of technology resources with existing and planned infrastructure, optimal deployment and integration of technology solutions, negotiation for advantages, and the safety and security of information.
The University Technology Council serves as the primary IT governance unit at CCU. There are additional feedback and collaborative opportunities available to the CCU community as well.
University Technology Council
The University Technology Council (UTC), formed in 2014, consists of major academic and administrative stakeholders who advise the Chief Information Technology Officer (CITO), and, in turn, the administration on information technology issues of strategic importance and comprehensive impact on the University and its constituents. The UTC is the highest advisory body to ensure the University becomes one of the top regional and national public universities in information technology. The UTC provides advice and guidance on issues of strategic importance and is instrumental in creating and maintaining the Technology Strategic Plan while helping guide its implementation by creating synergy among groups across campus and helping eliminate barriers to advance significant information technology projects. The UTC provides guidance on priorities for large-scale information technology innovation, initiative collaboration, and policy adoption by setting a vision in alignment with the institution's strategic goals. While the UTC does not coordinate all IT initiatives, it serves as a "strategic clearinghouse" to ensure information technology initiatives are appropriate, sustainable, and funded most appropriately.
Recommendations of strategic importance may be channeled appropriately from the council's Standing Committees through UTC members in respective areas. Standing Committees include a Technology Committee to address the needs specific to each of the six academic colleges, Distance Learning Committee, Web Advisory Committee, and the Colleague (Datatel) Student Team Group. Additional standing committees such as an Information Security Committee, Network Infrastructure Advisory Committee, and Computer and Technology User Committee may be formed as necessary.
Collaborative Opportunities Available to the CCU Community
Although the University Technology Council (UTC) is the primary technology governance medium at CCU, ITS regularly seeks the CCU community's input and provides feedback and collaboration opportunities with students, university departments, leaders, and academic units. A few of these opportunities below provide a channel for the CCU community to submit feedback, evaluate IT services or participate in regular collaborations with a focus on improving and enhancing IT services and systems to support the CCU mission and vision.
- ITS collects feedback through ITS Satisfaction Surveys
- ITS collects service feedback at the close of each online service request
- ITS creates or participates in additional committees to enhance services, systems, and/or processes and provide a collaborative approach to meeting CCU objectives.
To request to meet with resources within ITS, please contact Jenifer Riddei, administration and resource manager for ITS at email@example.com listing the goal(s) and objective(s) you hope to accomplish and how often you would like to meet with ITS for your academic program or department.