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Key Initiatives graphic

ACTIVE Key Initiatives below are ordered by progress toward completion.
View COMPLETED Key initiatives »
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MFA, Self-serve Password Reset
Description  Improve the University's information security, establish a University-wide Multi-factor Authentication (MFA) program for all CCU faculty and staff accounts, and student and alumni accounts, in concert with a self-service password change protocol. Student, alumni and retired faculty and staff accounts are to be handled separately
University Partners  University-wide academic and administrative areas, ITS
Major Phases
 
• Phase I: Develop strategies, protocols and applicable training program.
 • Phase II: Test training protocol with select University departments, refine training based on feedback.
 • Phase III: Develop, test, finalize communications for all constituencies.
 • Phase IV: Begin implementation, track progress of password changes, MFA enrollment.
Implementation Timeline
 
• Phase I: Fall 2017 (complete)
 • Phase II and III: Fall 2017 (complete)
 • Phase IV: January 2018-June 2018 (August 2018 to include new faculty and staff hires for fall semester)
Status  
In progress
 
Key Initiative Progress Portal Single Sign On
Description  Establish an intranet portal with a single sign-on function to enable students, faculty and staff to display personalized services available to each constituency group; and transform function and content of myCoastal.
University Partners  University-wide academic and administrative areas, ITS
Major Phases
 • Phase I: Develop, configure and test portal.
 • Phase II: Adjust portal configurations for security protocols and test environment.
 • Phase III: Introduce fully operational portal to university-wide academic and administrative areas, ITS.
Implementation Timeline
 • Phase I and II: Spring-Summer 2018
 • Phase III: Fall 2018
Status  In progress
 
Key Initiative Progress Document Work Flow
Description  Transform current, static University workflow processes for faculty and staff into a customer-friendly, paperless, near real-time, information management system. This enterprise solution will increase workflow efficiency, maximize ROI by moving toward a paperless environment and ultimately enhance the student experience. Furthermore it will achieve optimal integration with Colleague (formerly Datatel) and fluidity of data across colleges and departments while ensuring integrity and security of such data.
University Partners  Provost/Academics, Graduate Studies, Admissions, Registrar, Financial Aid, Procurement, Human Resources, Institutional Research, Student Housing, University Counsel, Financial Services, ITS, other departments as needed
Major Phases
 • Discovery: Identify user needs and requirements for enhancement of workflow processes and procedures; identify IT system upgrades (software and hardware) needed to support new solution; acquire new components, modules, and licenses; and formalize purchase agreement with selected vendor.
 • Phase I: Conduct workflow review with select departments and complete priority actions items; purchase selected vendor software tools and licenses; test and evaluate solutions; conduct user and administrator training; implement solutions for graduation application, graduate studies admissions, vendor invoicing.
• Phase II: Purchase additional software and workflow tools.
Implementation Timeline
 • Discovery: Summer-Fall 2014 (complete)
 • Phase I: Fall 2016 (complete)
 • Phase II: Fall 2017
 • Phase III: Fall 2018
Status  In progress
 
Key Initiatives Progress Voice Over IP
Description  Migrate telecommunications services from legacy on-premise Avaya system voice and messaging system to hosted Voice over IP (VoIP) solution offered by Spirit Telecommunications.
University Partners  University-wide academic and administrative areas, ITS, Spirit Telecommunications
Major Phases
 • Phase I: Install two Spirit PRI circuits and port all DID numbers to Spirit.
 • Phase II: Migrate campus VoIP phones and voicemail to hosted Spirit VoIP services while offering on-campus, in-person training classes for users. Trainings sessions for initial phone use are hosted by Spirit training technicians.
Implementation Timeline
 • Phase I: Spring 2018 (complete)
 • Phase II: Summer 2018
Status  In progress
Learn more »
 
Key Initiative Progress Wi-Fi Enhancement
Description  Enhance University Wi-Fi with new access points.
University Partners  University-wide academic and administrative areas, ITS, vendors
Major Phases
 • Phase I: Upgrade 162 main campus access points and existing controllers to new version and master controllers.
 • Phase II: Upgrade 1,590 University Housing access points (University Place, Ingle, Eaglin, Woods).
 • Phase III: Build virtual machine (VM) cluster for domain controller (DC) for full redundancy, migrate campus.
Implementation Timeline
 • Phase I: Spring 2018 (complete)
 • Phase II: Summer 2018
 • Phase III: Summer-Fall 2018
Status  In progress
 
Key Initiative Progress Colleague
Description  The University's enterprise resource planning (ERP) management system, Colleague by Ellucian (formerly Datatel), is the core of CCU operations for students, faculty and staff including critical services such as payroll, registration, tuition payment, human resources, and others. The current system is enduring maximum loads and is challenged to support continuing University growth and demands of self services and critical operations. This upgrade includes two new instances of the system, one to reside on campus and the other at at off-campus location, to ensure business continuity in the event of an emergency failure.
University Partners  University-wide academic and administrative areas, ITS
Major Phases
 • Phase I: Acquire hardware servers systems via IBM partners on state contract and acquire professional services to install all required operating systems and the Ellucian solution.
 • Phase II: Install operating system in data center, configure and mirror servers, install database engine.
 • Phase III: Copy current data and code to new environment.
 • Phase IV: System testing with programmers, select end users.
 • Phase V: Copy final version of data, system to be fully operational University-wide. 
Implementation Timeline
 • Phase I: Spring 2018 (complete)
 • Phase II: June 8, 2018
 • Phase III: June 15, 2018
 • Phase IV: June 25, 2018
 • Phase V: July 15, 2018
Status  In progress
 
Key Initiative Progress Storage
Description  To modernize current storage and compute infrastructure to prepare for ever-increasing workload demands through the design and implementation of a system that will be scalable and provide features capable of delivering disaster recovery and business continuity.
University Partners  ITS
Major Phases
 • Phase I: Identify storage and server platforms that will most efficiently deliver adequate capacity and performance to upgrade and enhance current hardware platforms; identify components and processes necessary to deliver a fault-tolerant and redundant environment; gather overall storage system usage, applications broken down by usage and storage protocol type; and finalize and purchase solution.
 • Phase II: Identify installation locations, necessary network and power requirements; install hardware components, perform initial configurations and install necessary operating systems.
 • Phase III: Finalize fault-tolerant applications; allocate storage capacity and configure retention; migrate virtual servers from existing environments; and migrate storage volumes.  
 • Phase IV: Verify fault tolerance and fully commission.
Implementation Timeline
 • Phase I: June 2018
 • Phase II: June 2018
 • Phase III: August 2018
 • Phase IV: September 2018
Status  In progress
 
Key Initiative Progress Computer Technology Life Cycle (CTLC) Program
Description  The Computer Technology Life Cycle (CTLC) Program is designed to proactively replace aging computers (48-months or older) used by full-time University faculty and staff. The program is designed to ensure that University personnel have access to current computing technology to fulfill the responsibilities of their jobs and to achieve the University mission and its strategic goals (Strategy 6, Goal 3, Objective 3) while increasing productivity, improving efficiency and reducing costs.
University Partners  Academic and administrative units, ITS
Implementation Timeline  Annual replacement of primary computers for 25 percent of full-time faculty and staff based on a four-year, 48-month life cycle.
Status  In progress
 
Updated July 2018