Key Initiatives - Coastal Carolina University
In This Section

Key Initiatives graphic

ACTIVE Key Initiatives below are ordered by progress toward completion.
View COMPLETED Key initiatives »

View ITS Projects and Progress » (CCU login required) 

Key Initiative Progress Wi-Fi Enhancement image
Description  Enhance University Wi-Fi with new access points.
University Partners  University-wide academic and administrative areas, ITS, vendors
Major Phases
 • Phase I: Upgrade 162 main campus access points and existing controllers to new version and master controllers.
 • Phase II: Upgrade 1,590 University Housing access points (University Place, Ingle, Eaglin, Woods).
 • Phase III: Build virtual machine (VM) cluster for domain controller (DC) for full redundancy, migrate campus.
Implementation Timeline
 • Phase I: Spring 2018 (complete)
 • Phase II: Summer 2018 (complete)
 • Phase III: Summer 2019-Fall 2020
Status  In progress
Key Initiative Progress Portal Single Sign On
Description  Establish an intranet portal with a single sign-on function to enable students, faculty and staff to display personalized services available to each constituency group; and transform function and content of myCoastal.
University Partners  University-wide academic and administrative areas, ITS
Major Phases
 • Phase I: Develop, configure and test portal.
 • Phase II: Adjust portal configurations for security protocols and test environment.
 • Phase III: Introduce fully operational portal to university-wide academic and administrative areas, ITS.
Implementation Timeline
 • Phase I and II: Spring-Summer 2018
 • Phase III: Spring 2020-Spring 2021
Status  In progress
Key Initiative Progress Document Work Flow
Description  Transform current, static University workflow processes for faculty and staff into a customer-friendly, paperless, near real-time, information management system. This enterprise solution will increase workflow efficiency, maximize ROI by moving toward a paperless environment and ultimately enhance the student experience. Furthermore it will achieve optimal integration with Colleague (formerly Datatel) and fluidity of data across colleges and departments while ensuring integrity and security of such data.
University Partners  Provost/Academics, Graduate Studies, Admissions, Registrar, Financial Aid, Procurement, Human Resources, Institutional Research, Student Housing, University Counsel, Financial Services, ITS, other departments as needed
Major Phases
 • Discovery: Identify user needs and requirements for enhancement of workflow processes and procedures; identify IT system upgrades (software and hardware) needed to support new solution; acquire new components, modules, and licenses; and formalize purchase agreement with selected vendor.
 • Phase I: Conduct workflow review with select departments and complete priority actions items; purchase selected vendor software tools and licenses; test and evaluate solutions; conduct user and administrator training; implement solutions for graduation application, graduate studies admissions, vendor invoicing.
• Phase II: Purchase additional software and workflow tools.
• Phase III: Data Conversion from historical OnBase documents to Perceptive Content.
Implementation Timeline
 • Discovery: Summer-Fall 2014 (complete)
 • Phase I: Fall 2016 (complete)
 • Phase II: Fall 2018 (in progress)
 • Phase III: Spring 2019-Fall 2020
Status  In progress
MFA, Self-serve Password Reset
Description  Improve the University's information security, establish a University-wide Multi-factor Authentication (MFA) program for all CCU faculty and staff accounts, and student and alumni accounts, in concert with a self-service password change protocol. Student, alumni and retired faculty and staff accounts are to be handled separately.
University Partners  University-wide academic and administrative areas, ITS
Major Phases
• Phase I: Develop strategies, protocols and applicable training program.
 • Phase II: Test training protocol with select University departments, refine training based on feedback.
 • Phase III: Develop, test, finalize communications for all constituencies.
 • Phase IV: Begin implementation, track progress of password changes, MFA enrollment.
  Phase V: Phase I-IV for alumni in collaboration with the offices of Alumni Relations and Philanthropy.
 • Phase VI: Phase I-IV for student employees in collaboration with Executive Council, IT Leadership Council, and various University Stakeholders.
 • Phase VII: Phase I-IV for students in collaboration with Executive Council, IT Leadership Council, and various University Stakeholders.
Implementation Timeline
• Phase I: Fall 2017 (complete)
 • Phase II and III: Fall 2017 (complete)
 • Phase IV: January 2018-June 2018 (complete)
 • Phase V: March-July 2019 (complete)
 • Phase VI: Spring 2020 (delayed due to COVID-19)
 • Phase VII: Spring 2020-Fall 2021
In progress
Description  Migrate telecommunications services, including campus alarms and facsimile extensions, from legacy on-premise Avaya system voice and messaging system to hosted Voice over IP (VoIP) solution.
University Partners  University-wide academic and administrative areas, ITS, vendor
Major Phases
 • Phase III: Migrate remainder of campus VoIP phones and voicemail to hosted VoIP services. Offer campus users on-campus, in-person training classes, hosted by vendor training technicians. Migrate all campus alarms and facsimile extensions to hosted VoIP services.
 • Phase IV: Implement call center, integrated fax capabilities, call forwarding, color touch-screen capabilities, blacklisting capabilities, and additional features. Migrate analog services.
Implementation Timeline
 • Phase III: Summer 2019 (100% completion)
• Phase IV: Fall 2019 - Spring 2021 (75% completion)
Status  Delayed - In Progress
Key Initiative Progress Computer Technology Life Cycle (CTLC) Program
Description  The Computer Technology Life Cycle (CTLC) Program is designed to proactively replace aging computers (48-months or older) used by full-time University faculty and staff. The program is designed to ensure that University personnel have access to current computing technology to fulfill the responsibilities of their jobs and to achieve the University mission and its strategic goals (Strategy 6, Goal 3, Objective 3) while increasing productivity, improving efficiency and reducing costs.
University Partners  Academic and administrative units, ITS
Implementation Timeline  Annual replacement of primary computers for 25 percent of full-time faculty and staff based on a four-year, 48-month life cycle.
Status  In progress
Updated December 2020