Key Initiatives - Coastal Carolina University
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Key Initiatives graphic

ACTIVE Key Initiatives below are ordered by progress toward completion.

View COMPLETED Key initiatives »

View ITS Projects and Progress » (CCU login required) 

Key Initiative Progress Wi-Fi Enhancement image
Description  Enhance University Wi-Fi with new access points.
University Partners  University-wide academic and administrative areas, ITS, vendors
Major Phases
 • Phase I: Upgrade 162 main campus access points and existing controllers to new version and master controllers.
 • Phase II: Upgrade 1,590 University Housing access points (University Place, Ingle, Eaglin, Woods).
 • Phase III: Build virtual machine (VM) cluster for domain controller (DC) for full redundancy, migrate campus.
Implementation Timeline
 • Phase I: Spring 2018 (complete)
 • Phase II: Summer 2018 (complete)
 • Phase III: Summer 2019-Fall 2020
Status  In progress - delayed due to COVID-19 Impacts
Description  Migrate telecommunications services, including campus alarms and facsimile extensions, from legacy on-premise Avaya system voice and messaging system to hosted Voice over IP (VoIP) solution.
University Partners  University-wide academic and administrative areas, ITS, vendor
Major Phases
 • Phase III: Migrate remainder of campus VoIP phones and voicemail to hosted VoIP services. Offer campus users on-campus, in-person training classes, hosted by vendor training technicians. Migrate all campus alarms and facsimile extensions to hosted VoIP services.
 • Phase IV: Implement call center, integrated fax capabilities, call forwarding, color touch-screen capabilities, blacklisting capabilities, and additional features. Migrate analog services.
Implementation Timeline
 • Phase III: Summer 2019 (100% completion)
• Phase IV: Fall 2019 - Spring 2021 (75% completion)
Status  Delayed - In Progress
MFA, Self-serve Password Reset
Description  Improve the University's information security, establish a University-wide Multi-factor Authentication (MFA) program for all CCU faculty and staff accounts, and student and alumni accounts, in concert with a self-service password change protocol. Student, alumni and retired faculty and staff accounts are to be handled separately.
University Partners  University-wide academic and administrative areas, ITS
Major Phases
• Phase I: Develop strategies, protocols and applicable training program.
 • Phase II: Test training protocol with select University departments, refine training based on feedback.
 • Phase III: Develop, test, finalize communications for all constituencies.
 • Phase IV: Begin implementation, track progress of password changes, MFA enrollment.
  Phase V: Phase I-IV for alumni in collaboration with the offices of Alumni Relations and Philanthropy.
 • Phase VI: Phase I-IV for student employees in collaboration with Executive Council, IT Leadership Council, and various University Stakeholders.
 • Phase VII: Phase I-IV for students in collaboration with Executive Council, IT Leadership Council, and various University Stakeholders.
Implementation Timeline
• Phase I: Fall 2017 (complete)
 • Phase II and III: Fall 2017 (complete)
 • Phase IV: January 2018-June 2018 (complete)
 • Phase V: March-July 2019 (complete)
 • Phase VI: Spring 2020 (delayed due to COVID-19)
 • Phase VII: Spring 2020-Fall 2021
In progress
Description   Implement Ellucian Experience. Ellucian Experience, a more modern single sign on experience, replaces the former non-critical key initiative of Ellucian Portal/Single Sign On Enhancement. Ellucian Experience simplifies tasks and information access with a personalized dashboard. Single sign-on means less time spent logging in to multiple sites—and more time for things that matter.
University Partners   University-wide academic and administrative areas, ITS
Major Phases
• Phase I: Develop, configure and test Ellucian Experience.
• Phase II: Adjust configurations for security protocols and test environment.
• Phase III: Introduce fully operational Ellucian Experience university-wide.
Implementation Timeline
• Phase I and II: Fall 2020-Summer 2021
• Phase III: Fall 2021 (anticipated)
Status  In Progress
Description   Enhance the student and faculty experience by providing the tools to students to manage their student academic experience at Coastal Carolina University. This will be accomplished by implementing Ellucian Colleague Student Planning and various other modules for self-service.
University Partners   University-wide academic and administrative areas, ITS, vendors
Major Phases 
 • Phase I: Data clean-up and preparation for Self-Service Student modules
 • Phase II: Implement, test, and release modules for viewing grades, transcript requests, transfer summary, test scores, and unofficial transcripts
 • Phase III: Implement, test, and release for person proxy, emergency updates and cell phone updates
 • Phase IV: Implement, test, and release modules for advising and student planning
 • Phase V: Implement, test, and release modules for faculty
 • Phase VI: Implement, test, and release modules for new graduation application
Implementation Timeline 
 • Phase I: Spring 2021 (complete)
 • Phase II: Summer 2021 (complete)
 • Phase III: Summer 2021
 • Phase IV: Summer 2021
 • Phase V: Fall 2021
 • Phase VI: Fall 2021
Status   In Progress
Key Initiative Progress Computer Technology Life Cycle (CTLC) Program
Description  The Computer Technology Life Cycle (CTLC) Program is designed to proactively replace aging computers (48-months or older) used by full-time University faculty and staff. The program is designed to ensure that University personnel have access to current computing technology to fulfill the responsibilities of their jobs and to achieve the University mission and its strategic goals (Strategy 6, Goal 3, Objective 3) while increasing productivity, improving efficiency and reducing costs.
University Partners  Academic and administrative units, ITS
Implementation Timeline  Annual replacement of primary computers for 25 percent of full-time faculty and staff based on a four-year, 48-month life cycle.
Status  In progress
Updated July 2021