Archive of Alerts - Coastal Carolina University
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Archive of Alerts

The following alerts issued are from December 2021 and older.

Dec. 17, 2021: Smishing Threats » 
Dec. 15, 2021: Eduroam Wi-Fi Annual Certificate Renewal Occurs Dec. 16 – Action Required »
Aug. 31, 2021: Changes in Microsoft Apps for iOS 13 in October 2021 »
Aug. 17, 2021: Segra Network Connectivity Issues »
Aug. 13 & 17, 2021: Accessing CCU Wireless in Univ. Housing and on Main Campus »
April 2, 2021: Fraudulent Alert - IRS Impersonation Scam »
March 2, 2021: Update on University Housing wireless network »
Feb. 15, 2021: Last Notice - Connect to eduroam »
Feb. 1, 2021: Fraudulent Email Alert »
Jan. 26, 2021: eduroam Wireless Access Update - Android Issues Resolved »
Jan. 20, 2021: Fraudulent Email Alert »
Jan. 20, 2021: eduroam Wireless Updates »
Dec. 18, 2020: eduroam wireless now available »
Sept. 29, 2020: Microsoft Authentication issues resolved »
Sept. 28, 2020: Microsoft authentication issues »
Sept. 28, 2020: Email Update from EVERFI »
Sept. 23, 2020: Notice - iOS 14 Update »
April 15, 2020: Fraudulent Email Alert »
Dec. 9, 2019: Fraudulent Email Alert - Direct Deposit Scam »
Nov. 20, 2019: Fraudulent Email Alert – Job offer scams on the rise »
June 21, 2019: Think Before You Click »

Smishing Threats

CCU’s Office of Information Technology Services reminds students, faculty, and staff to be aware of fraudulent email and text messages. Be suspicious of any unsolicited email and texts and attempt to verify that it is from a trusted source. There has been an increase in phishing through text messages (smishing), where a bad actor asks the recipient to buy gift cards for them.

Please take the time to closely examine any unsolicited messages as they likely include various signs of a scam. If you receive an email or text that you suspect is fraudulent, please delete the message immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent messages.

Posted Dec. 17, 2021
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Eduroam Wi-Fi Annual Certificate Renewal Occurs Dec. 16 – Action Required

CCU’s eduroam wireless service uses a digital certificate (safeconnect.coastal.edu) for secure user authentication. This certificate renews every year. ITS will renew the certificate on Thursday, Dec. 16, 2021.

Your device may prompt you to accept the new wireless certificate to safeconnect.coastal.edu. The process for verifying and accepting the new certificate varies by device and the operating system installed on the device. SCS is available if you have questions about the validity of the certificate or how to accept it successfully on your device(s).

What does this prompt mean? Should I accept it?

You should always understand what a prompt on your devices is asking you to do before accepting. In this case, by accepting the certificate, you are renewing part of the credentials that keep you secure and connected to eduroam.

If you receive a prompt on your connected devices asking you to verify and accept the safeconnect.coastal.edu certificate for eduroam wireless, please verify and accept the certificate to continue a secure connection to the internet at CCU.

If your device does not prompt you to accept the new certificate and is no longer connected to eduroam wireless, please forget and re-connect to eduroam on your device according to the eduroam resources provided below.

Eduroam Resources

For instructions on how to connect to eduroam at CCU, visit

For support or help, students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, or submitting an SCS Online Help Request.

Posted Dec. 15, 2021
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Changes in Microsoft Apps for iOS 13 in October 2021

Microsoft will update the minimum system requirements for Outlook and Teams for iOS app from iOS 13 to iOS 14 beginning in October 2021. If you currently use these apps on an iOS 13 mobile device, please consider upgrading the operating system to at least iOS 14 to continue to use the applications successfully. This change does not affect anyone using Outlook and Teams for iOS apps on iOS 14 or above or using these applications on a desktop computer.

If you have questions or need assistance, please contact ITS for Faculty and staff: call 843-349-5000, access the ITS Online Service Center; and Student Computing Services for students: call 843-349-2220, text 843-733-7234, or submit a SCS Online Help Request.

Posted Aug. 31, 2021
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Segra Network Connectivity Issues

Visit the  page and/or click Segra Network Connectivity Issues to access this issue's incident report and associated updates.

Posted Aug. 17, 2021
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Accessing CCU Wireless in University Housing and on Main Campus

ITS reminds all CCU students how to successfully connect your WiFi devices to the appropriate wireless networks as you arrive to your assigned university housing locations and/or on main campus. Please follow the instructions carefully:

University Housing: Students will connect and utilize the CCUResNet network for wireless and to register and use media devices in University Housing locations. Visit the website for instructions, which details the use of your CCU username and current password to connect to CCUResNet.

On main campus: All CCU users will connect to the eduroam wireless network using the instructions below and as provided on the website. This resource details the use of your full CCU email address (e.g., yourusername@coastal.edu), and use your current CCU password when connecting to eduroam.

Note: When you update your CCU password, you must forget/remove the eduroam network from your WiFi device(s) and then, reconnect with your full CCU email address (e.g., yourusername@coastal.edu) and your new CCU password using the instructions provided below.

On main campus – Connecting to Eduroam Wireless Next Steps

Students users* may visit the website to access the instructions to connect to eduroam wireless, and for more information, including eduroam participating eduroam institutions worldwide. *Special instructions are noted for Android device users.

Android users should use the following Android Device Instructions » to connect to eduroam (also accessible on the SCS website for eduroam above).

Contact Student Computing Services for assistance in person at Kearns 113, by phone at 843-349-2220, by texting 843-733-7234, or submit an SCS Online Help Request.

Posted Aug. 13 and 17, 2021
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Fraudulent Alert - IRS Impersonation Scam

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent emails and scams, such as impersonation email scams that claim to be the IRS. Recently, the IRS published a warning for university students and staff of an impersonation email scam. Please review the important IRS warning here so that you are aware of this ongoing phishing scam impersonating the IRS. The following are some of the key messages from the article referenced.

“People who receive this scam email should not click on the link in the email, but they can report it to the IRS. For security reasons, save the email using "save as" and then send that attachment to phishing@irs.gov or forward the email as an attachment to phishing@irs.gov.”

“Taxpayers who believe they may have provided identity thieves with this information should consider immediately obtaining an Identity Protection PIN. This is a voluntary opt-in program. An IP PIN is a six-digit number that helps prevent identity thieves from filing fraudulent tax returns in the victim's name.” 

Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted April 2, 2021
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Update on University Housing wireless network (CCUResNet)

Due to hardware failure, ResNet experienced outages intermittently on Saturday, Feb. 27, 2021. ITS located the hardware issue and is currently working with the vendor as quickly as possible to fully resolve this issue. ITS is aware that there are some residual issues occurring on the ResNet wireless network, such as Smart TV and Firestick devices. All devices connected by hardwiring (by Ethernet), however, are not affected. Students who are experiencing issues with TVs or other devices should contact Student Computing for assistance. ITS is working with the vendor to fully resolve the issue and put safeguards in place to prevent it in the future.

Contact Student Computing Services for assistance by phone at 843-349-2220 or submit an SCS Online Help Request.

Updates will be posted online on the ITS Systems Status page as they become available: https://status.coastal.edu/.

Posted March 2, 2021
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Last Notice - Connect to eduroam

On Feb. 15, 2021, ITS sent an email (the last notice) to all CCU students, faculty and staff to connect any Wi-Fi devices to the eduroam wireless network. Use the instructions provided in the Next Steps section of the email. Special instructions are noted for Android device users. The previous wireless network, called CCUnwired is now replaced with eduroam. The CCUnwired wireless network is officially retired and no longer available for wireless as of 5 p.m. on Feb. 15, 2021.

Access to CCUResNet in University Housing locations will not change.

  • All users may visit the ITS website for  to access the instructions to connect to eduroam wireless access and for more information, including eduroam participating eduroam institutions worldwide. 
  • Also provided on the eduroam website, Android users should use the following 
  • When you change your password, you will need to follow the appropriate instructions related to your device to connect to eduroam again.

If you have questions, please contact Student Computing Services for students and alumni: 843-349-2220, SCS Online Help Request.

Posted Feb. 15, 2021
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Fraudulent Email Alert

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages. Recently, a spam email began circulating from an internal email account asking recipients to click on a link to receive a benefit. This email was sent from an internal email account, however it is not a legitimate message. Please do not click on the link.

Below is a recent example of one of these fraudulent email messages.

______________________________________________

From: ******** (*********)
Date: Monday, February 1, 2021 5:05 AM
To: *********
Subject: Re: Administration portal

 Hello,

Your email was randomly selected as a beneficiary to receive COVID-19 Response & Impact Fund.    To receive the Relief Fund

CLICK HERE

Thank you,

***********

Administration portal

Coastal Carolina University

______________________________________________

Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Feb. 1, 2021
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eduroam Wireless Access Update – Android Issues Resolved

The previously reported issue between Android 11 and eduroam is now resolved. Please take the necessary steps below to connect to eduroam now.

The previous wireless network, called CCUnwired will be replaced with eduroam. To allow for a smooth transition for the CCU community, the CCUnwired wireless network will remain available until Feb. 15, 2021.

Access to CCUResNet in University Housing locations will not change.

 

Posted Jan. 26, 2021
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Fraudulent Email Alert

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages. Recently, a spam email was circulating from an external email account posing as Dr. Michael T. Benson asking recipients to provide a cell phone number. This email was sent from an external email account. Do not respond to this message.

Below is a recent example of one of these fraudulent email messages.
______________________________________________

From: Michael T. Benson (*********@gmail.com)
Date: Wednesday, January 20, 2021 at 5:49 PM
To: *********
Subject: Quick Response

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Available? Cell phone number?
______________________________________________

Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS-Student Computing Services (SCS) at 843-349-2220 to verify and/or report fraudulent emails.

Posted Jan. 20, 2021
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eduroam Wireless Updates

eduroam Update: Recent security updates to Android 11 may interrupt a successful eduroam wireless connection on campus. If you have an Android device and installed the latest security updates, you may need to delay connecting to eduroam and maintain use of CCUnwired as your wireless connection on campus. ITS is reviewing solutions to implement that will reduce the possibility of connectivity issues.

eduroam is available for all other devices on campus. The retirement date for CCUnwired is delayed. ITS will keep the CCU community updated.

Note: Access to CCUResNet in University Housing will not change.

 

Posted Jan. 20, 2021
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eduroam wireless is now available on CCU's main campus

Beginning December 18, 2020, eduroam is the wireless signal available for all students, faculty, and staff at CCU. It's a secure, world-wide roaming access service for the international research and educational community. Additionally, visitors from other eduroam participating campuses can easily access this signal using the same credentials they use at the institution they are currently attending.

Posted Dec. 18, 2020
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Microsoft authentication issues resolved

Microsoft has resolved the Microsoft Azure authentication issues previously reported.

If you have questions, please contact Student Computing Services for students and alumni: 843-349-2220, SCS Online Help Request.

Posted Sept. 29, 2020 8 a.m.
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Microsoft authentication issues

Microsoft is experiencing ongoing intermittent issues that are currently affecting the ability to login and access any of CCU services – such as Moodle, Office 365 Outlook Email, and WebAdvisor – that authenticate via Microsoft Azure. ITS is aware of the situation and is monitoring progress through our Microsoft representative.

Updates will be posted online on the ITS Systems Status page as they become available: https://status.coastal.edu/.

For more information, please visit the following website: https://status.azure.com/en-us/status.

If you have questions, please contact Student Computing Services for students and alumni: 843-349-2220, SCS Online Help Request.

Posted Sept. 28, 2020 7 p.m.
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Email Update from EVERFI

ITS is receiving many calls and emails regarding the validity of an email sent through EVERFI and sponsored by the Office of Diversity and Inclusion at Coastal Carolina University. This is a valid email and not spam. The email looks similar to the sample below. EVERFI partners with CCU for critical skills learning.

EVERFI EMail

Posted September 28, 2020
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Notice for iPhone and iPad Users on Campus - iOS 14 Update

If you upgraded your iPhone or iPad to iOS 14 or will be doing so, please read the following.

IOS 14 contains a new configuration option that could break some companies' and colleges' network setup.

This configuration allows iOS devices to use a random MAC address when connecting to Wi-Fi networks, which is different from the actual device's MAC address. Because of this, your device will appear as a new device every time it reconnects to a network.

If you experience network connection problems, please disable the random MAC address feature following the steps outlined below.

  1. Open the Settings app and select Wi-Fi.
    iOS_Settings_SelectWifi

  2. Select the ”i” information button next to the Wi-Fi network you are connected to (CCUnwired or CCUResNet).
    iOS_2_WiFi_Info

  3. Find the “Private Address” setting and turn it off.
    iOS_2_Info_PAddress_OFF

If you have questions, please contact Student Computing Services for students and alumni: 843-349-2220, SCS Online Help Request.

Posted September 23, 2020
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Fraudulent Email Alert

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages that may ask for personal information, such as your cell phone number... During the COVID-19 situation, we anticipate variations of these scams.

Below is a recent example of one of these fraudulent email messages.
_____________________________________________

From: ********
Sent: Wednesday, April 15, 2020 3:17 PM
To: ******
Subject: Quick Request

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Send me your available text number

_____________________________________________

Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS-Student Computing Services (SCS) at 843-349-2220 to verify and/or report fraudulent emails.

Posted April 15, 2020
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Fraudulent Email Alert - Direct Deposit Scam

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages that may offer unsolicited changes to your direct deposit or ask for personal information, resumes or photos. With the upcoming break, we anticipate variations of these scams.

Below is a recent example of one of these fraudulent email messages.
_____________________________________________

From: ********
Sent: Monday, December 9, 2019 11:26 AM
To: ******
Subject: Direct Deposit Info. Update

******,

I need to change my direct deposit for payroll. Please, can you help me get it done at your end? What do I need to send over?

Thank you

**********
_____________________________________________

Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Dec. 9, 2019
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Fraudulent Email Alert – Job offer scams on the rise

ITS reminds students, faculty and staff to be aware of fraudulent email messages that may offer unsolicited employment opportunities or ask for personal information, resumes or photos. Fraudulent emails of this sort may appear to originate from CCU email addresses as well as from external email addresses.

Below is a recent example of one of these fraudulent email messages. Please notice that the random capitalization in the email, the unprofessional subject of “Part time job,” the lack of a job description, and the unsolicited job offer are all signs of a scam.
______________________________________________

From: ******** [******@****.***]
Sent: Wednesday, November 20, 2019 1:24 PM
To: ******@****.***
Subject: Part time job

Good Afternoon, how are you doing today? I have an aunt who is moving to the College area, she needs help sitting her dogs, bathing, walking and feeding them also. Her Offer is $300 weekly. If you are interested or  know a student who might be interested in this position have them email her (_____) via ******@******.***. Thank You.

______________________________________________

Please take the time to closely examine any unsolicited job offer emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Nov. 20, 2019
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Think Before You Click

Phishing/spam emails, links and websites may appear real. When in doubt, please do not click links and delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or SCS at 843-349-2220 (students) to verify and/or report fraudulent emails.

ITS reminds the CCU community to remain vigilant this holiday season of fraudulent emails, phishing attempts and seasonal campaigns such as shipping notifications, ecards and fake advertisements – that may contain malicious links or attachments infected with malware. These can be sent via email or text.

Be mindful on social media as well, as phony posts can also be linked to malicious activity. Phishing attempts continue to rise worldwide. Such messages may say that your email storage is full and your email will stop working unless you click on a link to verify your account, etc. These are not legitimate emails and should be deleted immediately.

Remember, CCU will never ask you to verify your account in these manners. If you receive suspicious email messages or links to websites through your CCU account, check with SCS immediately and delete the suspicious email permanently.

Additional Security Tips

Protect yourself

  • First and foremost, change your password regularly – at least every 90 days. Please check with SCS for assistance, if needed.
  • Never use your CCU credentials (username and password) for any other website, such as for online shopping, banking or social media.

Emails

  • Be extremely wary of emails requesting information, such as asking for you to click to confirm your purchase. Instead of clicking, directly log in to the official website by typing the address yourself.
  • Avoid opening unsolicited or embedded links in an email. Roll your cursor over the links and look for inconsistencies.
  • Do not download suspicious attachments.
  • Never reveal any personal or financial information in email, and do not respond to email solicitations for this information.
  • Do not forward suspicious emails to others.
  • Check with ITS on additional measures to enhance your email security.

Websites

  • Only shop from a trusted computer (not a public one).
  • Do business only with reputable online vendors. Verify the URL begins with https: (instead of http:).
  • Make sure your anti-virus software is up-to-date.

Text Messages

  • Similar to a “phishing” scam – where computer users receive an authentic-looking email that appears to be from their bank, Internet Service Provider (ISP), favorite store, or other organization – “smishing” messages are sent to you via text message on your mobile phone.
  • Do not click on any URL sent to you as a link in a text message.

Clicked on a link you shouldn’t have?

  • Change your password immediately. Do not reuse a previous password.
  • Contact the account-related organization immediately.
  • If you receive suspicious email messages or links to website through your CCU account, confirm with ITS or SCS immediately.
  • Scan your devices for viruses and malware using your computer’s antivirus software.

Students: Student Computing Services, Kearns Hall 113, 843-349-2220

Some tips provided from U.S. Department of Homeland Security.

Posted June 21, 2019
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Tips to keep your digital identity secure and computer healthy:
  • DO NOT open any suspicious email attachments.
  • DO NOT give your usernames and passwords via email, phone, or on suspicious websites (the University will never request user passwords via email or phone).
  • DO NOT click on suspicious web links. Roll your cursor over the links received via email and look for inconsistencies.
  • Confirm with ITS-SCS if you receive suspicious email messages or links to websites.
  • It is strongly advised NOT to use CCU credentials (usernames and passwords) with external accounts such as online banking or social media sites.
  • Change passwords regularly (every 90 days).
  • If you receive a suspicious email or link to an external website, please contact ITS-SCS at 843-349-2220 or submit an online support request. We will ask you to change your CCU security question and password as well as perform security scans on your device(s).