Alerts/News

Alert ArchivesDecember 2022 and older
Check the status of CCU systems and services

_{Nov. 14, 2023: CCU Account Access - Travel Abroad Reminder »
Sept. 25, 2023: Fraudulent Email Reminder »
Sept. 20, 2023: Microsoft will prompt CCU user accounts to install a stronger form of multifactor authentication »
Aug. 17, 2023: How to access WiFi in University Housing and on the main campus »
Aug. 9, 2023: The new Microsoft Teams experience to preview »
May 17, June 5, and July 24, 2023: Quick Access to CCU Services and Resources »
May 8, 2023: TikTok Notice »
April 24, 2023: CCU Account Access - Travel Abroad Reminder »
April 13, 2023: Fraudulent Text and Email Alert! »
Feb. 27, 2023: CCU Account Access from Abroad »
Feb. 24, 2023: Campus Wireless Upgrade »
Jan. 6, 2023: Action Required: Eduroam Wi-Fi Certificate Renewal for Main Campus »}

CCU Account Access Travel Abroad Reminder

Reminder for CCU students who may travel abroad during the fall and winter breaks: Action May Be Required.

If you are traveling out of the country soon either through CCU-sponsored travel or independently, visit the following resources and guidance for actions that you may need to take before you leave:

Visit CCU Account Access from Abroad and
Visit MFA tips for international travelers.

CCU users traveling abroad must bring their Multi-Factor Authentication (MFA) device with them to use CCU services abroad (CCU services include Office 365 Outlook email, Moodle, Self-Service, MyCCU, and other university resources). Travel abroad includes locations outside of the United States and U.S. territories. MFA is a security technology that helps protect CCU accounts from current security threats and breaches that occur worldwide.

Contact Student Computing Services if you have questions or need support.

^{Emailed Nov. 14, 2023}
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Fraudulent Email Reminder

CCU’s Office of Information Technology Services reminds students, faculty, and staff to be aware of fraudulent email messages. Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Do not open emails, download attachments, or access documents that you did not request to receive.

Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately.

If necessary, check with ITS-Student Computing Services (SCS) at 843-349-2220 to verify and/or report fraudulent texts or emails.

^{Posted Sept. 25, 2023}
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Microsoft will prompt CCU user accounts to install a stronger form of multifactor authentication

The following message was communicated by email to CCU users who use SMS Text Messaging or phone calls for their preferred method of Multifactor Authentication (MFA).

Microsoft is discontinuing these two MFA methods for authentication (the process of verifying logins to CCU applications). Users may continue to use their SMS or phone methods for self-service password resets. Microsoft began a six-week transition window on Sept. 15, 2023, to give users time to install and begin using the Microsoft Authenticator app on their mobile devices for MFA. Microsoft will begin prompting users who use SMS Text Messaging and voice methods for MFA to set up the Microsoft Authenticator app. This change will take place on a rolling basis over six weeks as part of ongoing efforts to improve security.

What to expect:

CCU users who are currently using SMS Text Messaging or phone calls for authentication will need to set up the Microsoft Authenticator app on their mobile devices.

When users sign into your work or school account, they’ll see a prompt to set up the Authenticator app — users can choose to install it or skip the prompt. Users can skip up to three times before they’re required to install it.
To install it, they’ll need to select Next on the prompt, which will take them through the Authenticator app setup.

To set up the Authenticator app now:

Visit https://www.coastal.edu/sspr to be redirected to your Microsoft sign-in/security methods page. Then, add the Authenticator app option to your account. For an instructional guide, visit the Microsoft Authenticator App Instructions.

Users who do not have a smart device/mobile device to use for the Authenticator app can submit an online service request for help and guidance on alternative solutions. Students or alumni should submit a request to Student Computing Services and faculty and staff can submit a request to the ITS Service Center for guidance.

For support or help, faculty and staff should contact Information Technology Services by calling 843-349-5000 or submitting an ITS Online Services Request. Students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, or submitting an SCS Online Help Request.

_{Posted Sept. 20, 2023
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How to access WiFi in University Housing and on the main campus

ITS reminds all CCU students of how to successfully connect WiFi devices to the appropriate wireless networks upon arriving at assigned university housing locations and/or on the main campus. Please access and follow the instructions carefully:

University Housing – Wireless Network: Connect and utilize the CCUResNet network for WiFi in university housing. Visit the SCS Wireless website for instructions.
University Housing – Game Console/Media Device Registration: To register a gaming console or other media device in university housing, visit the SCS Game Consoles and Devices page for instructions.
Main Campus Wireless Network: Connect and utilize the eduroam wireless network using the instructions on the SCS Wireless – eduroam website. Use your full CCU email address (e.g., yourusername@coastal.edu) and use your current CCU password.
Note: When you update your CCU password, you must forget/remove the eduroam network from your WiFi device(s) and then, reconnect to eduroam with your full CCU email address (e.g., yourusername@coastal.edu) and your new CCU password using the instructions provided.
If you enter your password incorrectly, you will need to forget/remove the network from your WiFi device(s) and restart the directions from the beginning.

For support or help, students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, visit Kearns Hall Room 113, or submitting an SCS Online Help Request.

_{Posted Aug. 17, 2023
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The new Microsoft Teams experience is available to preview beginning Aug. 10, 2023

Microsoft has released a new Microsoft Teams experience for CCU users to preview on Windows computers. CCU users can try the new Teams experience as early adopters beginning Thursday, Aug. 10, 2023 (the estimated official release is in mid-September 2023). On Aug. 10, ITS will release the Try the new Teams toggle option in the upper left corner of Teams. Click on this toggle option to get started with using the new Teams.

If you do not want the new Teams experience after switching, you can toggle back to return to the classic Teams experience during the preview period.

To learn more of the benefits and features of the new Teams experience and access additional instructions, visit coastal.edu/office365/teams/upgrade.

For support or help, students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, or submitting an SCS Online Help Request.

_{Posted Aug. 9, 2023
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Quick Access to CCU Services and Resources

ITS reminds all students about accessing and customizing MyCCU. MyCCU is the quickest way to access CCU resources and services from one online location. For example, access Outlook Email, Self-Service, and Moodle on the Academic Quick Links card. To access your class schedule, use the My Class Schedule card. View some examples of student cards in the screenshot below.

How to Get Started with MyCCU:

Visit the MyCCU resource page to access a short 4-minute video tutorial and instructions to learn how to personalize your MyCCU dashboard and use the Discover tool to save new cards.
Visit https://myccu.coastal.edu from any browser.
Download the MyCCU app on your mobile device(s) from the Google Play or Apple Store.

Where can I ask MyCCU-related questions or provide feedback?

To ask questions or provide suggestions for new cards, please use the MyCCU Feedback Form card inside MyCCU, contact SCS, or submit your questions in an online services request.

For support or help, students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, or submitting an SCS Online Help Request.

Chants Up!

_{Emailed May 17, June 5, and July 24, 2023}
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TikTok Notice

During the Coastal Carolina University board of trustees meeting on May 4, 2023, “it was announced that the University will block access to TikTok on CCU’s wired and Wi-Fi networks campuswide. The move is designed to keep the University’s network safe and secure and takes into consideration the safety and privacy of CCU’s students, faculty, and staff. It also complies with Gov. Henry McMaster’s directive to all state agencies to block access to this social media platform.”

TikTok is now blocked from CCU wired and Wi-Fi networks campuswide effective immediately. Users may still access TikTok from their own personal devices using a mobile data connection (turn off Wi-Fi).

_{Emailed May 8, 2023}
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CCU Account Access - Travel Abroad Reminder

Reminder for CCU students who may travel abroad during the summer: Action May Be Required!

If you are traveling out of the country soon either through CCU-sponsored travel or independently, visit the following resources and guidance for actions that you may need to take before you leave:

Visit CCU Account Access from Abroad and
Visit MFA tips for international travelers.

Contact Student Computing Services if you have questions or need support.

^{Emailed April 24, 2023}
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Fraudulent Text and Email Alert

All students were emailed a notice of recent fraudulent messages.

Do not respond to phishing texts or emails. Keep your information and account secure – please disregard suspicious messages.

CCU’s Office of Information Technology Services reminds students to be aware of fraudulent text and email messages. Be suspicious of any unsolicited texts or email and attempt to verify that it is from a trusted source.

We urge all students to avoid opening suspicious and unsolicited texts or emails, downloading unknown attachments, or accessing documents that they did not request or anticipate receiving. Please do not provide your information to an unknown sender. CCU will never tell you that we are shutting down your email by text or in an email and request your personal information or verification codes. CCU will never ask you for your email verification codes. CCU does not send job offer solicitations through text or email either.

Please take the time to closely examine any unsolicited texts and emails as they likely include various signs of a scam. If you receive a text or email that you did not anticipate receiving or suspect is fraudulent, please delete it immediately. If necessary, check with ITS-Student Computing Services (SCS) at 843-349-2220 to verify and/or report fraudulent texts or emails.

^{Posted April 13, 2023}
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Reminder: CCU Account Access from Abroad

This reminder was sent to all current students. CCU users traveling abroad must use Multi-Factor Authentication (MFA) for their CCU account to use CCU services abroad (CCU services include Office 365 Outlook email, Moodle, Self-Service, MyCCU, and other university resources). Travel abroad includes locations outside of the United States and U.S. territories. MFA is a security technology that helps protect CCU accounts from current security threats and breaches that occur worldwide.

If you are traveling out of the country soon, visit CCU Account Access from Abroad for all of the information you need before you leave the United States.

Contact Student Computing Services if you have questions or need support.

^{Emailed Feb. 27, 2023}
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Campus Wireless Upgrade

CCU recognizes that every year, faculty, staff, and students are bringing more devices to campus. The extra devices are vying for access to the campus wireless network. CCU’s administration supports taking strategic steps toward wireless infrastructure improvements. ITS is excited to receive support and funding from the administration to perform a campuswide wireless upgrade.

View the Implementation Schedule* here »

*The implementation schedule is subject to change. During the upgrade, users in the area who are using their wireless connection may experience a 20-60 second interruption.

^{Emailed Feb. 24, 2023}
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Action Required: Eduroam Wi-Fi Annual Certificate Renewal for Main Campus

CCU’s eduroam wireless service uses a digital certificate (safeconnect.coastal.edu) for secure user authentication. The digital certificate is renewed annually. ITS renewed the certificate on Friday, Dec. 16, 2022, at 7 a.m. The old certificate expires Saturday, Jan. 14, 2023.

Action may be required to ensure you maintain a successful wireless connection on the main campus:

Link to Annual Notice and Recommended Actions »

^{Emailed Dec. 9 & 15, 2022, and Jan. 6 & 13, 2023}
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