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Alerts/News

Posted Aug. 15, 2019

Windows Patches Alert

Microsoft released a set of patches on Tuesday August 13, 2019 that fix some critical vulnerabilities and urges all users to update their systems as quickly as possible. All University owned and managed Windows computers (faculty, staff, classroom, labs, etc.) are set to update automatically.  If you own a Windows computer that is not set to automatically update then you should manually update your computer.  More information can be found at the Microsoft Security Response Center article: https://msrc-blog.microsoft.com/2019/08/13/patch-new-wormable-vulnerabilities-in-remote-desktop-services-cve-2019-1181-1182/


Posted Jan. 30, 2019

Microsoft Multi-Factor Authentication (MFA) issues resolved

Microsoft has resolved the authentication issues previously reported.

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.


Posted Jan. 29, 2019 5:00 p.m.

Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing Multi-Factor Authentication (MFA) issues. Impact may be experienced by users accessing Office 365 services and Moodle via Multi-Factor Authentication. ITS is aware of the situation and is monitoring progress through our Microsoft representative. Users may also be unable to carry out self-service password resets.

For more information and to check Microsoft’s progress, visit the following websites:

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.


Posted Nov. 27, 2018 3:52 p.m.

Microsoft Multi-Factor Authentication (MFA) issues resolved

The Multi-Factor Authentication (MFA) issues associated with logging into CCU email and Moodle that were reported on Nov. 27 have been resolved.


Posted Nov. 27, 2018

Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing Multi-Factor Authentication (MFA) issues. Impact may be experienced by users accessing Office 365 services and Moodle via Multi-Factor Authentication. ITS is aware of the situation and is monitoring progress through our Microsoft representative. Users may also be unable to carry out self-service password resets.

For more information and to check Microsoft’s progress, visit the following websites:

If you have questions, please contact Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.


Posted Nov. 20, 2018

Microsoft Multi-Factor Authentication (MFA) issues resolved

The Multi-Factor Authentication (MFA) issues associated with CCU email that were reported on Nov. 19 have been resolved.


Posted Nov. 19, 2018

Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing Multi-Factor Authentication (MFA) issues. Impact may be experienced by users accessing Office 365 services and Moodle via Multi-Factor Authentication. ITS is aware of the situation and is monitoring progress through our Microsoft representative. Users may also be unable to carry out self-service password resets.

For more information and to check Microsoft’s progress, visit the following websites:

If you have questions or experience issues with services, please contact Student Computing Services, Kearns 113, 843-349-2220 or ccuscs@coastal.edu.


Posted July 18, 2018

Some CCU employees have recently received a fraudulent email message, supposedly from President DeCenzo, that may reference iTunes Gift Card, Expenses, etc. If you have received a suspect email, please delete the email immediately. Please do not open such questionable emails or their attachments.

Please contact Student Computing Services to report or to verify fraudulent emails: Kearns 113, 843-349-2220, ccuscs@coastal.edu.


Posted March 7, 2018

Information Security Awareness Day was held Thursday, March 22, 2018!

Learn more about Information Security Tips »


Posted Jan. 30, 2018

Issues with Antivirus?

If you are experiencing issues with your computer recognizing your antivirus program, please bring your device into Kearns 113 so that we can update your antivirus program (see locations and hours).

Or, if you are a current student, you may access our website to download an alternative antivirus software, called Symantec. See #5 on our FAQ page. SCS Frequently Asked Questions


Posted Dec. 18, 2017

Think Before You Click

Phishing/spam emails, links and websites may appear real. When in doubt, please do not click links and delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or SCS at 843-349-2220 (students) to verify and/or report fraudulent emails.

ITS reminds the CCU community to remain vigilant this holiday season of fraudulent emails, phishing attempts and seasonal campaigns such as shipping notifications, ecards and fake advertisements – that may contain malicious links or attachments infected with malware. These can be sent via email or text.

Be mindful on social media as well, as phony posts can also be linked to malicious activity. Phishing attempts continue to rise worldwide. Such messages may say that your email storage is full and your email will stop working unless you click on a link to verify your account, etc. These are not legitimate emails and should be deleted immediately.

Remember, CCU will never ask you to verify your account in these manners. If you receive suspicious email messages or links to websites through your CCU account, check with ITS or SCS immediately and delete the suspicious email permanently.

Additional Security Tips

Protect yourself

  • First and foremost, change your password regularly – at least every 90 days. Please check with ITS for assistance, if needed.
  • Never use your CCU credentials (username and password) for any other website, such as for online shopping, banking or social media.

Emails

  • Be extremely wary of emails requesting information, such as asking for you to click to confirm your purchase. Instead of clicking, directly log in to the official website by typing the address yourself.
  • Avoid opening unsolicited or embedded links in an email. Roll your cursor over the links and look for inconsistencies.
  • Do not download suspicious attachments.
  • Never reveal any personal or financial information in email, and do not respond to email solicitations for this information.
  • Do not forward suspicious emails to others.
  • Check with ITS on additional measures to enhance your email security.

Websites

  • Only shop from a trusted computer (not a public one).
  • Do business only with reputable online vendors. Verify the URL begins with https: (instead of http:).
  • Make sure your anti-virus software is up-to-date.

Text Messages

  • Similar to a “phishing” scam – where computer users receive an authentic-looking email that appears to be from their bank, Internet Service Provider (ISP), favorite store, or other organization – “smishing” messages are sent to you via text message on your mobile phone.
  • Do not click on any URL sent to you as a link in a text message.

Clicked on a link you shouldn’t have?

  • Change your password immediately. Do not reuse a previous password.
  • Contact the account-related organization immediately.
  • If you receive suspicious email messages or links to website through your CCU account, confirm with ITS or SCS immediately.
  • Scan your devices for viruses and malware using your computer’s antivirus software.

Faculty and Staff: ITS Service Center, Wall 105, 843-349-5000
Students: Student Computing Services, Kearns Hall 113, 843-349-2220

Some tips provided from U.S. Department of Homeland Security.

IMPORTANT: Phishing ALERT

May 3, 2017

A phishing attempt related to Google Docs has been reported this week. Media reports describe the phishing attempt as coming through emails that look very similar to the actual ones that appear when someone shares a document via Google Drive and may claim to have links from people you may recognize. Reportedly, the suspect emails used the "send to" address "hhhhhhhhhhhhhhhh@mailinator.com."

Although Google has resolved the isssue and CCU has not had reports of this particular phishing attempt, ITS reminds everyone to be cautious about opening emails and attachments from sources or addresses you do not recognize.

Learn more about the recent phishing attempt »

IMPORTANT: Fraudulent / Phishing email ALERT

April 10, 2017

Several CCU employees recently received the following fraudulent email, which is intended to direct the user to a website similar to a Coastal webpage. This webpage is intended to steal user credentials. ITS has employed measures to block the site from the University network. However, please be very vigilant and hover your cursor over links to verify if they are authentic before clicking. If you received the below email and clicked on the supplied link, please contact ITS-SCS immediately, as your email may have been compromised.

****From: Coastal Carolina University
****Sent: Monday, April 10, 2017 11:43:05 AM
****To: Recipients
****Subject: Your Attention Is Needed

****Coastal Carolina University

****Click here to reconfirm your email account

****Thank You
****c 2017 Coastal Carolina University



Tips to keep your digital identity secure and computer healthy:

  • DO NOT open any suspicious email attachments.
  • DO NOT give your usernames and passwords via email, phone, or on suspicious websites (the University will never request user passwords via email or phone).
  • DO NOT click on suspicious web links. Roll your cursor over the links received via email and look for inconsistencies.
  • Confirm with ITS-SCS if you receive suspicious email messages or links to websites.
  • It is strongly advised NOT to use CCU credentials (usernames and passwords) with external accounts such as online banking or social media sites.
  • Change passwords regularly (every 90 days).
  • If you receive a suspicious email or link to an external website, please contact ITS-SCS at 843-349-2220 or send an email to ccuscs@coastal.edu. We will ask you to change your CCU security question and password as well as perform security scans on your device(s).