Alerts - Coastal Carolina University
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Information Security


Technology and Security Alerts

Aug. 31, 2021: Changes in Microsoft Apps for iOS 13 in October 2021 »
Aug. 17, 2021: Segra Network Connectivity Issues »

Aug. 9 & 16, 2021: Accessing CCU Wireless - Eduroam Reminder »

July 15, 2021: HTC Cable TV Service on Monday, July 19 »

April 2, 2021: Fraudulent Alert - IRS Impersonation Scam »

Feb. 15, 2021: Last Notice - Connect to eduroam »

Feb. 1, 2021: Fraudulent Email Alert »

Jan. 26, 2021: eduroam Wireless Access Update - Android Issues Resolved »

Jan. 20, 2021: Fraudulent Email Alert »
Jan. 20, 2021: eduroam Wireless Updates »
Dec. 18, 2020: eduroam wireless now available »
Alerts Archive »


Changes in Microsoft Apps for iOS 13 in October 2021

Microsoft will update the minimum system requirements for Outlook and Teams for iOS app from iOS 13 to iOS 14 beginning in October 2021. If you currently use these apps on an iOS 13 device, please consider upgrading the operating system to at least iOS 14 to continue to use the applications successfully. This change does not affect anyone using Outlook and Teams for iOS apps on iOS 14 or above or using these applications on desktop computers.

If you have questions or need assistance, please contact ITS for Faculty and staff: call 843-349-5000, access the ITS Online Service Center; and Student Computing Services for students: call 843-349-2220, text 843-733-7234, or submit a SCS Online Help Request.

Posted Aug. 31, 2021 


Segra Network Connectivity Issues at CCU

Visit the Systems Status page and/or click Segra Network Connectivity Issues to access this issue's incident report and associated updates.

Posted Aug. 17, 2021


Accessing CCU Wireless - Eduroam Reminder

ITS reminds all CCU faculty and staff to successfully connect WiFi devices to the eduroam wireless network when on main campus with your full CCU email address (e.g. yourusername@coastal.edu) and your current CCU password. ITS sends separate reminders to CCU students.

When a CCU user updates their CCU password, they must forget/remove the eduroam network from their WiFi device(s) and then, reconnect with their full CCU email address and the new CCU password using the instructions provided in the Next Steps section below.

Next Steps

  • If you have updated your CCU password, on your computer or mobile device, forget the eduroam wireless network. To do this, access your network or Wi-Fi settings on your device, select the eduroam network and choose “forget.” Then, follow the instructions provided to connect to eduroam.
     
  • All users* may visit the ITS website for eduroam to access the instructions to connect to eduroam wireless, and for more information, including eduroam participating eduroam institutions worldwide. *Special instructions are noted for Android device users.
     
  • Android users should use the following Android Device Instructions to connect to eduroam (also accessible on the ITS website for eduroam above).
     
  • As previously stated, anytime you change your CCU password in the future, users should follow the same instructions to reconnect to eduroam again to ensure a successful wireless connection.

If you have questions, please contact ITS for Faculty and staff: call 843-349-5000, access the ITS Online Service Center; and Student Computing Services for students: call 843-349-2220, text 843-733-7234, or submit a SCS Online Help Request.

Posted Aug. 9 & 16, 2021


HTC Cable TV Service on Monday, July 19

In an effort to reduce CCU's expenditure for cable TV service, ITS is working with HTC to identify and disconnect cable TV service on campus for locations where the service is not in use. We have identified areas that are being billed but are not active.

HTC will be on-site Monday July 19, 2021 to begin the disconnection process for the unused cable TV service locations.

During this process, it is possible to lose cable TV service in locations where the service is active. If you lose service in your area where it is needed, please contact Abigail Marrero (ext. 4064) to report the disconnection location, and HTC will reactivate that location with new wiring.

Posted July 15, 2021


Fraudulent Alert - IRS Impersonation Scam

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent emails and scams, such as impersonation email scams that claim to be the IRS. Recently, the IRS published a warning for university students and staff of an impersonation email scam. Please review the important IRS warning here so that you are aware of this ongoing phishing scam impersonating the IRS. The following are some of the key messages from the article referenced.

“People who receive this scam email should not click on the link in the email, but they can report it to the IRS. For security reasons, save the email using "save as" and then send that attachment to phishing@irs.gov or forward the email as an attachment to phishing@irs.gov.”

“Taxpayers who believe they may have provided identity thieves with this information should consider immediately obtaining an Identity Protection PIN. This is a voluntary opt-in program. An IP PIN is a six-digit number that helps prevent identity thieves from filing fraudulent tax returns in the victim's name.” 

Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted April 2, 2021


Last Notice - Connect to eduroam 

On Feb. 15, 2021, ITS sent an email (the last notice) to all CCU students, faculty and staff to connect any Wi-Fi devices to the eduroam wireless network. Use the instructions provided in the Next Steps section of the email. Special instructions are noted for Android device users. The previous wireless network, called CCUnwired is now replaced with eduroam. The CCUnwired wireless network is officially retired and no longer available for wireless as of 5 p.m. on Feb. 15, 2021.

Access to CCUResNet in University Housing locations will not change.

  • All users may visit the ITS website for eduroam to access the instructions to connect to eduroam wireless access and for more information, including eduroam participating eduroam institutions worldwide. 
  • Also provided on the eduroam website, Android users should use the following Android Device Instructions » 
  • When you change your password, you will need to follow the appropriate instructions related to your device to connect to eduroam again.

If you have questions, please contact ITS for Faculty and staff: 843-349-5000, ITS Online Service Center; and Student Computing Services for students and alumni: 843-349-2220, SCS Online Help Request.

Posted Feb. 15, 2021


Fraudulent Email Alert

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages. Recently, a spam email began circulating from an internal email account asking recipients to click on a link to receive a benefit. This email was sent from an internal email account, however it is not a legitimate message. Please do not click on the link.

Below is a recent example of one of these fraudulent email messages.

______________________________________________

From: ******** (*********)
Date: Monday, February 1, 2021 5:05 AM
To: *********
Subject: Re: Administration portal

 Hello,

Your email was randomly selected as a beneficiary to receive COVID-19 Response & Impact Fund.    To receive the Relief Fund

 

CLICK HERE

Thank you,

***********

Administration portal

Coastal Carolina University  

______________________________________________

Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Feb. 1, 2021


eduroam Wireless Access Update - Android Issues Resolved

The previously reported issues between Android 11 and eduroam is now resolved. Please take the necessary steps to connect to eduroam now.

The previous wireless network, called CCUnwired will be replaced with eduroam. To allow for a smooth transition for the CCU community, the CCUnwired wireless network will remain available until Feb. 15, 2021.

Access to CCUResNet in University Housing locations will not change.

Learn more and access eduroam instructions »

Posted Jan. 26, 2021


Fraudulent Email Alert

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages. Recently, a spam email was circulating from an external email account posing as Dr. Michael T. Benson asking recipients to provide a cell phone number. This email was sent from an external email account. Do not respond to this message.

Below is a recent example of one of these fraudulent email messages.
______________________________________________

From: Michael T. Benson (*********@gmail.com)
Date: Wednesday, January 20, 2021 at 5:49 PM
To: *********
Subject: Quick Response

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Available? Cell phone number?
______________________________________________

Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Jan. 20, 2021


eduroam Wireless Update

eduroam Update: Recent security updates to Android 11 may interrupt a successful eduroam wireless connection on campus. If you have an Android device and installed the latest security updates, you may need to delay connecting to eduroam and maintain use of CCUnwired as your wireless connection on campus. ITS is reviewing solutions to implement that will reduce the possibility of connectivity issues.

eduroam is available for all other devices on campus. The retirement date for CCUnwired is delayed. ITS will keep the CCU community updated.

Note: Access to CCUResNet in University Housing will not change.

Learn more »

Posted Jan. 20, 2021


eduroam wireless is now available on CCU's main campus

Beginning December 18, 2020, eduroam is the wireless signal available for all students, faculty, and staff at CCU. It's a secure, world-wide roaming access service for the international research and educational community. Additionally, visitors from other eduroam participating campuses can easily access this signal using the same credentials they use at the institution they are currently attending. Learn more »

Posted Dec. 18, 2020