Alerts - Coastal Carolina University
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Information Security


Technology and Security Alerts

Nov. 4, 2022: Fraudulent Email Alert »
Aug. 31, 2022: Fraudulent Email Alert »

May 20, 2022: Former Student Account Deletion Notice Sent »

May 19, 2022: Microsoft retires the Internet Explorer 11 browser on June 15, 2022 »

Feb. 8, 2022: Major internet outage in the upstate - CCU not affected »

Jan. 7, 2022: Reminder for all eduroam WiFi users on the Main Campus »

Jan. 6. 2022: Reminder - Fraudulent Emails, Texts related to COVID-19 »
Alerts Archive »

Fraudulent Email Alert 

CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages. Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Do not open emails, download attachments, or access links or documents that you did not request to receive or anticipate. Please do not provide your information to an unknown sender.

Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Aug. 31, 2022, and Nov. 4, 2022
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Former Student Account Deletion Notice Sent

Former CCU students are not eligible for CCU account services. On May 20, 2022, these users were sent an email notice for account deletion in 30 days. After the 30-day period, the former CCU account is deleted. Once an account is deleted, the information, emails, and files that were in the account cannot be restored.

Only current students can use CCU account services. A current student is a student who is currently enrolled and registered for classes at CCU. CCU account services include the use of a CCU account, Office 365 Outlook email, and other Microsoft Office 365 application services.

Posted May 20, 2022
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Microsoft retires the Internet Explorer 11 browser on June 15, 2022 

Starting June 15, 2022, the Internet Explorer 11 desktop application/browser will be retired and no longer supported on Windows 10 operating systems.

Some sites or applications are only built to work with Internet Explorer and have functionality that is not yet supported by modern browsers such as Microsoft Edge. So, if you need to view one of these sites or applications, you can use Internet Explorer Mode in Microsoft Edge. IE mode in Microsoft Edge enables backward compatibility and will be supported through at least 2029. Additionally, Microsoft will provide notice one year before retiring IE mode.

Most sites work better on modern browsers. For better speed and security, we recommend only using Internet Explorer mode when necessary. For more information, see learn more about Microsoft Edge.

Posted May 19, 2022
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Major Internet Outage in the Upstate - CCU not affected

CCU is not experiencing telephone or internet outage issues. However, ITS would like to bring to your attention some issues that Greenville, SC is experiencing. Currently, there is a major fiber optic line cut in this area as referenced in the article below. Please note that this issue could affect communication traveling to and from that area of the state. 

Greenville County Schools District Internet Outage Monday

Posted Feb. 8, 2022
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Reminder for all eduroam WiFi users on the Main Campus

For returning students, faculty, and staff

CCU’s eduroam wireless service uses a digital certificate (safeconnect.coastal.edu) for secure user authentication. This certificate renews every year and was recently renewed on Thursday, Dec. 16, 2021.

Your device may prompt you to accept the new wireless certificate to safeconnect.coastal.edu. The process for verifying and accepting the new certificate varies by device and the operating system installed on the device. ITS and SCS are available if you have questions about the validity of the certificate or how to accept it successfully on your device(s).

What does this prompt mean? Should I accept it? You should always understand what a prompt on your devices is asking you to do before accepting. In this case, by accepting the certificate, you are renewing part of the credentials that keep you secure and connected to eduroam.

If you receive a prompt on your connected devices asking you to verify and accept the safeconnect.coastal.edu certificate for eduroam wireless, please verify and accept the certificate to continue a secure connection to the internet at CCU.

If your device does not prompt you to accept the new certificate and is no longer connected to eduroam wireless, please forget and re-connect to eduroam on your device. Visit the eduroam support sites for Students or Faculty and Staff to reconnect to eduroam, if needed.

For new students, faculty, and staff

eduroam is the wireless signal available for all students, faculty, and staff at CCU on the main campus. Visit the eduroam support sites for Students or Faculty and Staff for instructions on how to connect to eduroam WiFi on the main campus and support information.

For support or help, faculty and staff can contact ITS by calling 843-349-5000 or accessing the ITS Online Service Center and students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, or submitting an SCS Online Help Request.

Posted Jan. 7, 2022
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Reminder - Fraudulent Emails and Texts related to COVID-19

COVID-19 and its associated variants (Delta, Omicron, etc.) are topics that are heavily used by bad actors in phishing emails. If a user opens phishing email attachments, the attachment may distribute malware and cause security issues for the user and CCU.

Be suspicious of any unsolicited email and texts and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited messages as they likely include various signs of a scam. If you receive an email or text that you suspect is fraudulent, please delete the message immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent messages.

Posted Jan. 6, 2022
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