Information Security
Technology and Security Alerts
- Alerts Archive
- Check the status of CCU systems and services
May 8, 2023: TikTok Notice »
April 13, 2023: Fraudulent Text and Email Alert! »
Feb. 23, 2023: Campus Wireless Upgrade »
Dec. 9, 2022: Notice of Eduroam Wi-Fi Annual Certificate Renewal: Dec. 16, 2022 »
Dec. 5, 2022: CCU Security Reminders - Do Not Share Your CCU Log In Info »
Nov. 4, 2022: Fraudulent Email Alert »
Aug. 31, 2022: Fraudulent Email Alert »
May 20, 2022: Former Student Account Deletion Notice Sent »
May 19, 2022: Microsoft retires the Internet Explorer 11 browser on June 15, 2022 »
Feb. 8, 2022: Major internet outage in the upstate - CCU not affected »
Jan. 7, 2022: Reminder for all eduroam WiFi users on the Main Campus »
Jan. 6. 2022: Reminder - Fraudulent Emails, Texts related to COVID-19 »
Alerts Archive »
TikTok Notice
During the Coastal Carolina University board of trustees meeting on May 4, 2023, “it was announced that the University will block access to TikTok on CCU’s wired and Wi-Fi networks campuswide. The move is designed to keep the University’s network safe and secure and takes into consideration the safety and privacy of CCU’s students, faculty, and staff. It also complies with Gov. Henry McMaster’s directive to all state agencies to block access to this social media platform.”
TikTok is now blocked from CCU wired and Wi-Fi networks campuswide effective immediately. Users may still access TikTok from their own personal devices using a mobile data connection (turn off Wi-Fi).
Emailed May 8, 2023
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Fraudulent Text and Email Alert
Notice of Recent Fraudulent Messages: Do not respond to phishing texts or emails. Keep your information and account secure – please disregard suspicious messages.
CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent text and email messages. Be suspicious of any unsolicited texts or email and attempt to verify that it is from a trusted source.
We urge all students to avoid opening suspicious and unsolicited texts or emails, downloading unknown attachments, or accessing documents that they did not request or anticipate receiving. Please do not provide your information to an unknown sender. CCU will never tell you that we are shutting down your email by text or in an email and request your personal information or verification codes. CCU will never ask you for your email verification codes. CCU does not send job offer solicitations through text or email either.
Please take the time to closely examine any unsolicited texts and emails as they likely include various signs of a scam. If you receive a text or email that you did not anticipate receiving or suspect is fraudulent, please delete it immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent texts or emails.
Posted April 13, 2023
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Campus Wireless Upgrade
CCU recognizes that every year, faculty, staff, and students are bringing more devices to campus. The extra devices are vying for access to the campus wireless network. CCU’s administration supports taking strategic steps toward wireless infrastructure improvements. ITS is excited to receive support and funding from the administration to perform a campuswide wireless upgrade.
View the Implementation Schedule* here »
*The implementation schedule is subject to change. During the upgrade, users in the area who are using their wireless connection may experience a 20-60 second interruption.
Posted Feb. 23, 2023
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Notice of Eduroam Wi-Fi Annual Certificate Renewal: Dec. 16, 2022
CCU’s eduroam wireless service uses a digital certificate (safeconnect.coastal.edu) for secure user authentication. The digital certificate is renewed annually. ITS renewed the certificate on Friday, Dec. 16, 2022, at 7 a.m.
Action may be required to ensure you maintain a successful wireless connection on the main campus:
Link to Annual Notice and Recommended Actions »
Sent via Email/Posted Dec. 9 & 15, 2022, and Jan. 6 & 13, 2023
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CCU Security Reminders - Do Not Share Your CCU Log In Info
Coastal Carolina University’s Information Technology Services (or any other CCU office) will never ask you for your CCU password or send you a form to fill out to send your password or other sensitive information. ITS will never ask you to verify your CCU account by sharing your password.
Do not share your CCU username and password with anyone. If you have sent your CCU password to anyone or if you have completed an online form that requested your password and other information, such as all the colleges and universities you have attended, contact SCS/ITS or reset your password as soon as possible using the CCU password reset page below.
Students:
ITS-Student Computing Services
Call 843-349-2220
Text 843-733-7234
Online Service Request
Faculty and Staff:
ITS Service Center
843-349-5000
Online Service Request
Posted Dec. 5, 2022
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Fraudulent Email Alert
CCU’s Office of Information Technology Services reminds students, faculty and staff to be aware of fraudulent email messages. Be suspicious of any unsolicited email and attempt to verify that it is from a trusted source. Do not open emails, download attachments, or access links or documents that you did not request to receive or anticipate. Please do not provide your information to an unknown sender.
Please take the time to closely examine any unsolicited emails as they likely include various signs of a scam. If you receive an email that you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails.
Posted Aug. 31, 2022, and Nov. 4, 2022
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Former Student Account Deletion Notice Sent
Former CCU students are not eligible for CCU account services. On May 20, 2022, these users were sent an email notice for account deletion in 30 days. After the 30-day period, the former CCU account is deleted. Once an account is deleted, the information, emails, and files that were in the account cannot be restored.
Only current students can use CCU account services. A current student is a student who is currently enrolled and registered for classes at CCU. CCU account services include the use of a CCU account, Office 365 Outlook email, and other Microsoft Office 365 application services.
Posted May 20, 2022
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Microsoft retires the Internet Explorer 11 browser on June 15, 2022
Starting June 15, 2022, the Internet Explorer 11 desktop application/browser will be retired and no longer supported on Windows 10 operating systems.
Some sites or applications are only built to work with Internet Explorer and have functionality that is not yet supported by modern browsers such as Microsoft Edge. So, if you need to view one of these sites or applications, you can use Internet Explorer Mode in Microsoft Edge. IE mode in Microsoft Edge enables backward compatibility and will be supported through at least 2029. Additionally, Microsoft will provide notice one year before retiring IE mode.
Most sites work better on modern browsers. For better speed and security, we recommend only using Internet Explorer mode when necessary. For more information, see learn more about Microsoft Edge.
Posted May 19, 2022
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Major Internet Outage in the Upstate - CCU not affected
CCU is not experiencing telephone or internet outage issues. However, ITS would like to bring to your attention some issues that Greenville, SC is experiencing. Currently, there is a major fiber optic line cut in this area as referenced in the article below. Please note that this issue could affect communication traveling to and from that area of the state.
Greenville County Schools District Internet Outage Monday
Posted Feb. 8, 2022
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Reminder for all eduroam WiFi users on the Main Campus
For returning students, faculty, and staff
CCU’s eduroam wireless service uses a digital certificate (safeconnect.coastal.edu) for secure user authentication. This certificate renews every year and was recently renewed on Thursday, Dec. 16, 2021.
Your device may prompt you to accept the new wireless certificate to safeconnect.coastal.edu. The process for verifying and accepting the new certificate varies by device and the operating system installed on the device. ITS and SCS are available if you have questions about the validity of the certificate or how to accept it successfully on your device(s).
What does this prompt mean? Should I accept it? You should always understand what a prompt on your devices is asking you to do before accepting. In this case, by accepting the certificate, you are renewing part of the credentials that keep you secure and connected to eduroam.
If you receive a prompt on your connected devices asking you to verify and accept the safeconnect.coastal.edu certificate for eduroam wireless, please verify and accept the certificate to continue a secure connection to the internet at CCU.
If your device does not prompt you to accept the new certificate and is no longer connected to eduroam wireless, please forget and re-connect to eduroam on your device. Visit the eduroam support sites for Students or Faculty and Staff to reconnect to eduroam, if needed.
For new students, faculty, and staff
eduroam is the wireless signal available for all students, faculty, and staff at CCU on the main campus. Visit the eduroam support sites for Students or Faculty and Staff for instructions on how to connect to eduroam WiFi on the main campus and support information.
For support or help, faculty and staff can contact ITS by calling 843-349-5000 or accessing the ITS Online Service Center and students should contact Student Computing Services by calling 843-349-2220, texting 843-733-7234, or submitting an SCS Online Help Request.
Posted Jan. 7, 2022
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Reminder - Fraudulent Emails and Texts related to COVID-19
COVID-19 and its associated variants (Delta, Omicron, etc.) are topics that are heavily used by bad actors in phishing emails. If a user opens phishing email attachments, the attachment may distribute malware and cause security issues for the user and CCU.
Be suspicious of any unsolicited email and texts and attempt to verify that it is from a trusted source. Please take the time to closely examine any unsolicited messages as they likely include various signs of a scam. If you receive an email or text that you suspect is fraudulent, please delete the message immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent messages.
Posted Jan. 6, 2022
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