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Information Security


Technology and Security Alerts

Microsoft Multi-Factor Authentication (MFA) issues resolved

Microsoft has resolved the Microsoft Azure authentication issues previously reported.

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Oct. 18, 2019 1:00 p.m.


Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing ongoing intermittent issues that are currently affecting the ability to login and access any of CCU services – such as Moodle and Office 365 – that authenticate via Microsoft Azure. ITS is aware of the situation and is monitoring progress through our Microsoft representative.

Updates will also be posted online on the ITS Systems Status page as they become available: https://status.coastal.edu/.

For more information, please visit the following website: https://status.azure.com/en-us/status.

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Oct. 18, 2019


Windows Patches Alert

Microsoft released a set of patches on Tuesday August 13, 2019 that fix some critical vulnerabilities and urges all users to update their systems as quickly as possible. All University owned and managed Windows computers (faculty, staff, classroom, labs, etc.) are set to update automatically.  If you own a Windows computer that is not set to automatically update then you should manually update your computer.  More information can be found at the Microsoft Security Response Center article: https://msrc-blog.microsoft.com/2019/08/13/patch-new-wormable-vulnerabilities-in-remote-desktop-services-cve-2019-1181-1182/

Posted Aug. 15, 2019


Be aware of fraudulent email

ITS reminds students, faculty and staff to be aware of fraudulent email messages that may offer unsolicited employment opportunities or ask for personal information, resumes or photos. Fraudulent emails of this sort may appear to originate from CCU email addresses as well as from external email addresses.

Below it is a recent example of one these fraudulent email messages:
______________________________________________

From: ******** [******@emaildomain.com]
Sent: Monday, June 17, 2019 9:32 AM
To: ***************
Subject: Part time job

Hello and Good day,

   Dr. _______ is currently looking out for an assistant who is self motivated, reliable, articulate and eager to learn with minimal supervision required to work-from-home part time as his Personal Assistant.

Job Scope:
> Manage diary and schedule meetings and appointments??
> Screen and direct phone calls and distribute correspondence
> Produce reports, presentations and briefs
> Make travel arrangements

Hours:  An Average of 12hrs weekly
Wages: $200.00 weekly

If interested, Submit your resume/cover letter directly to Dr. ______ via: userid@emaildomain.com
______________________________________________

If you receive an email you suspect is fraudulent, please delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or ITS-Student Computing Services (SCS) at 843-349-2220 (students) to verify and/or report fraudulent emails. 

Email safety tips

  • Remember to check the authenticity of the sender and the sender’s email address.
  • Do not open questionable emails or their attachments.
  • Be extremely wary of emails that request personal or financial information or that ask you to click to confirm your purchase. Instead of clicking, log in directly to the official website by typing the URL yourself. Do not respond to email solicitations for this information.
  • Remember, CCU will never ask you to verify your account through a link embedded in an email.
  • Do not forward suspicious emails to others.
  • Avoid opening unsolicited email or links embedded in an email. Roll your cursor over the links and look for inconsistencies.
  • Do not download suspicious attachments.

Protect Yourself

  • Sign up for MFA if you do not already have it (students may visit the ITS-SCS website for more information).
  • Change your password regularly – at least every 90 days. Please check with ITS or ITS-SCS for assistance, if needed.
  • Never use your CCU credentials (username and password) for any other website, such as for online shopping, banking or social media.

Websites

  • Only shop from a trusted computer (not a public one).
  • Do business only with reputable online vendors.
  • Verify the URL begins with https: (instead of http:)
  • Make sure your anti-virus software is up-to-date.

Text Messages

  • Similar to a phishing scam – where computer users receive an authentic-looking email that appears to be from their bank, Internet Service Provider (ISP), favorite store, or other organization – “smishing” messages are sent to you via text message on your mobile phone.
  • Do not click on any URL sent to you as a link in a text message. 

Clicked on a link you shouldn’t have?

  • Change your password immediately. Do not reuse a previous password.
  • Contact the account-related organization immediately.
  • Scan your devices for viruses and malware using your device’s antivirus software.

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted June 21, 2019


Microsoft Multi-Factor Authentication (MFA) issues resolved

Microsoft has resolved the authentication issues previously reported.

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Jan. 30, 2019


Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing Multi-Factor Authentication (MFA) issues. Impact may be experienced by users accessing Office 365 services and Moodle via Multi-Factor Authentication. ITS is aware of the situation and is monitoring progress through our Microsoft representative. Users may also be unable to carry out self-service password resets.

For more information and to check Microsoft’s progress, visit the following websites:

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Jan. 29, 2019


Fraudulent Email Alert

The Office of Information Technology Services reminds the campus community of fraudulent email messages that may appear to be originating from CCU email addresses. This is the time of the year that these types of phishing and fraudulent emails increase in the holiday season. Some CCU employees continue to receive email messages that reference “urgent,” “request for meeting,” “are you available,” “are you in your office” or “Apple iTunes gift cards.” Remember to check the authenticity of the sender and the sender’s email address. Please do not open questionable emails or their attachments. If you receive a suspected fraudulent email, please delete the email immediately.

Below it is an example of one these email messages:

______________________________________________

***From: ******** [******@hotmail.com]

***Sent: Monday, December 10, 2018 9:32 AM

***To: ***************

***Subject: Are you on campus

 

***I need your help

______________________________________________

Faculty and Staff, please contact the ITS Service Center to report or to verify fraudulent emails: Wall 105, 843-349-5000, 5000@coastal.edu. Students and Alumni, please contact Student Computing Services to report or to verify fraudulent emails: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Dec. 10, 2018


Microsoft Multi-Factor Authentication (MFA) issues resolved

The Multi-Factor Authentication (MFA) issues associated with logging into CCU email and Moodle that were reported on Nov. 27 have been resolved.

Posted Nov. 27, 2018 3:53 p.m.


Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing Multi-Factor Authentication (MFA) issues. Impact may be experienced by users accessing Office 365 services and Moodle via Multi-Factor Authentication. ITS is aware of the situation and is monitoring progress through our Microsoft representative. Users may also be unable to carry out self-service password resets.

For more information and to check Microsoft’s progress, visit the following websites:

If you have questions, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Nov. 27, 2018


Microsoft Multi-Factor Authentication (MFA) issues resolved

The Multi-Factor Authentication (MFA) issues associated with CCU email that were reported on Nov. 19 have been resolved.

Posted Nov. 20, 2018


Microsoft Multi-Factor Authentication (MFA) issues

Microsoft is experiencing Multi-Factor Authentication (MFA) issues. Impact may be experienced by users accessing Office 365 services and Moodle via Multi-Factor Authentication. ITS is aware of the situation and is monitoring progress through our Microsoft representative. Users may also be unable to carry out self-service password resets.

For more information and to check Microsoft’s progress, visit the following websites:

If you have questions or experience issues with services, please contact ITS Service Center for faculty and staff: Wall 105, 843-349-5000, 5000@coastal.edu, or Student Computing Services for students and alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Nov. 19, 2018


Tips to keep your digital identity secure and computer healthy »


Fraudulent Email Alert

Some CCU employees have recently received fraudulent email messages, supposedly from various members of the CCU administration, that reference “urgent,” “request for meeting,” “are you available,” or “Apple iTunes gift cards.” If you receive a suspect email, please delete the email immediately. Please do not open questionable emails or their attachments. Contact the ITS Service Center to report or to verify fraudulent emails.

Remember, CCU's Information Security Awareness Week is Nov. 12-16. Free events and information tables on Prince Lawn are planned for all faculty, staff and students. Learn more »

Posted Nov. 9, 2018


Update: Microsoft

Microsoft has restored all services that authenticate via Microsoft Azure.

Posted Sept. 7, 2018


Update: Microsoft, Distribution Lists

Microsoft continues making progress toward the full restoration of all services – such as moodle and Office 365 – that authenticate via Microsoft Azure. Service status updates are available through https://azure.microsoft.com/en-us/status/.

In addition, there have been a number of reports that campus emails to distribution lists (such as to classes, group lists) have not been received. If you have sent to a group since then, please either verify with the recipients that they have received the message or resend to the group.

If you have questions or experience issues with services, please contact ITS Service Center for Faculty and Staff: Wall 105, 843-349-5000, 5000@coastal.edu and Student Computing Services for Students and Alumni: Kearns 113, 843-349-2220, ccuscs@coastal.edu.

Posted Sept. 6, 2018


Microsoft login issues

Microsoft has been experiencing intermittent issues that are currently affecting the ability to login and access any of our services – such as moodle and Office 365 – that authenticate via Microsoft Azure. ITS is aware of the situation and is monitoring progress through our Microsoft representative.

For more information and to check Microsoft’s progress, visit the following websites:
https://azure.microsoft.com/en-us/status/

https://status.office365.com/

Posted Sept. 4, 2018


Fraudulent Email Alert

Some CCU employees have recently received a fraudulent email message, supposedly from President DeCenzo, that may reference iTunes Gift Card, Expenses, etc. If you have received a suspect email, please delete the email immediately. Please do not open such questionable emails or their attachments.

Please contact the ITS Service Center to report or to verify fraudulent emails: Wall 105, 843-349-5000, 5000@coastal.edu.

Posted Aug. 16, 2018 and July 18, 2018


Reminder of Spam and Fraudulent emails

Phishing/spam emails, links and websites may appear real. When in doubt, please do not click links and delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or SCS at 843-349-2220 (students) to verify and/or report fraudulent emails.

Posted Dec. 18, 2017 and Feb. 4, 2018


Think Before You Click

Phishing/spam emails, links and websites may appear real. When in doubt, please do not click links and delete the email immediately. If necessary, check with ITS at 843-349-5000 (faculty and staff) or SCS at 843-349-2220 (students) to verify and/or report fraudulent emails.

ITS reminds the CCU community to remain vigilant this holiday season of fraudulent emails, phishing attempts and seasonal campaigns such as shipping notifications, ecards and fake advertisements – that may contain malicious links or attachments infected with malware. These can be sent via email or text.

Be mindful on social media as well, as phony posts can also be linked to malicious activity. Phishing attempts continue to rise worldwide. Such messages may say that your email storage is full and your email will stop working unless you click on a link to verify your account, etc. These are not legitimate emails and should be deleted immediately.

Remember, CCU will never ask you to verify your account in these manners. If you receive suspicious email messages or links to websites through your CCU account, check with ITS or SCS immediately and delete the suspicious email permanently.

Additional Security Tips

‌Protect yourself

  • First and foremost, change your password regularly – at least every 90 days. Please check with ITS for assistance, if needed.
  • Never use your CCU credentials (username and password) for any other website, such as for online shopping, banking or social media.

Emails

  • Be extremely wary of emails requesting information, such as asking for you to click to confirm your purchase. Instead of clicking, directly log in to the official website by typing the address yourself.
  • Avoid opening unsolicited or embedded links in an email. Roll your cursor over the links and look for inconsistencies.
  • Do not download suspicious attachments.
  • Never reveal any personal or financial information in email, and do not respond to email solicitations for this information.
  • Do not forward suspicious emails to others.
  • Check with ITS on additional measures to enhance your email security.

Websites

  • Only shop from a trusted computer (not a public one).
  • Do business only with reputable online vendors. Verify the URL begins with https: (instead of http:).
  • Make sure your anti-virus software is up-to-date.

Text Messages

  • Similar to a “phishing” scam – where computer users receive an authentic-looking email that appears to be from their bank, Internet Service Provider (ISP), favorite store, or other organization – “smishing” messages are sent to you via text message on your mobile phone.
  • Do not click on any URL sent to you as a link in a text message.

Clicked on a link you shouldn’t have?

  • Change your password immediately. Do not reuse a previous password.
  • Contact the account-related organization immediately.
  • If you receive suspicious email messages or links to website through your CCU account, confirm with ITS or SCS immediately.
  • Scan your devices for viruses and malware using your computer’s antivirus software.

Faculty and Staff: ITS Service Center, Wall 105, 843-349-5000
Students: Student Computing Services, Kearns Hall 113, 843-349-2220

Some tips provided from U.S. Department of Homeland Security.